HR Process Consultant
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Job Purpose and Impact
The HR Process Consultant – ServiceNow will maintain, integrate and implement software applications within the organization. In this role, you will perform moderately complex software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications.
Key Accountabilities
- Develop and recommend improvements to standard and moderately complex application support processes and procedures.
- Review, analyze and prioritize incoming incident tickets and user requests.
- Perform programming, configuration, testing and deployment of fixes or updates for application version releases.
- Keep an open channel of communication with users and respond to standard and moderately complex application support requests and needs.
- Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff
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Qualifications
Minimum:
- Bachelor’s degree or equivalent experience in HR, Business, IT, or related fields.
- Minimum 2 years of experience in design, implementation or Workflow Design serving HR teams.
- Knowledge of HR processes aligned with HRSD solutions.
- Advanced English proficiency.
- Certifications in continuous improvement, Lean, Six Sigma or similar.
- Advanced Excel and analysis skills.
- Experience with ServiceNow, Workday, Remedy Force or like HRSD to optimize processes using standard configurations.
- Excellent written and verbal communication skills.
- Ability to redesign processes through gap analysis and workshops.
- Effective collaboration with stakeholders and experience creating technical documentation.
Preferred:
- Experience in Power BI
- Experience with Agile methodologies and working in sprints.
- Collaboration in global, cross-functional environments.
- Leadership in unit testing, UAT, and managing organizational changes.
- Skilled in facilitating design workshops and defining functional requirements.
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우리의 위치
우리는 전 세계 70개국 이상의 국가에서 고객과 지역사회에 기여하는 것을 자랑 스럽게 생각 합니다. 전 세계 카길 직원들은 안전하고 책임감 있으며, 지속 가능한 방식으로 세상을 풍요롭게 하는데 공헌 하고 있습니다. 우리와 함께 하여 카길에서의 경력이 여러분의 더 높은 목표 달성에 어떤 도움이 되는지 알아 보십시오.