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Customer Service Representative

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Job ID WRO00146 Date posted 11/19/2020 Location : Wrocław, Poland
KEY ACCOUNTABILITIES

  • Customer Service activities
  • Communicating with supply chain planning, plant operations, finance, logistics and sales departments to fulfill orders and resolve scheduling challenges
  • Interfacing with customers through regular reviews to understand their expectations
  • Reporting & Analysis: maintaining and updating tools and systems, conducting analysis and reports. Ex.: incidents or service level agreements.
  • Sales and order processing, Providing timely answers about order status, invoices, contract balances, Creation of credit/debit notes for customers/clients, Issues involving invoices or payments

  • Bachelor degree
  • Fluent in Polish, German and  English
  • Experience in Customer Service, Supply Chain or related areas in complex organizations
  • Customer Focus approach
  • Understanding of Supply Chain processes
  • Team player, calm in emergency situations
  • Constructive thinking (e.g. in problem solving)
  • Ability to work under time pressure in changing environment
  • ERP knowledge (SAP R/3 preferred)

BENEFITS:

  • Private medical care
  • Meal voucher
  • Gym access
  • Pension insurance
  • Life insurance
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