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Order Management Data & Technology Specialist

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Job ID 115235 Date posted 06/07/2021 Location : Wichita, Kansas | Minneapolis-St. Paul-Bloomington, Minnesota

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who use new technologies, dynamic insights and over 154 years of experience to connect farmers with markets, customers with ingredients, and people and animals with the food they need to thrive.


Job Purpose and Impact

The Order Management Data & Technology Specialist will be the analytical driver of the customer service organization and will act as contact for any system, data and technology matters related to order management across service levels and segments. In this role, you will understand key order management technologies, will train and coach the customer service team members in customer service tools and processes and will drive improved customer experience through advanced analytics.

Key Accountabilities

  • Check accuracy and consistency of customer and quality, delivery and order documentation records and resolve errors and discrepancies.
  • Report and analyze metrics and work closely with involved functions to conduct root cause analysis, explain and clarify information with other team members to find resolutions.
  • Support the preparation and reporting of internal and external joint customer scorecards.
  • Support customer facing specialists to provide resolution to customer issues of moderate complexity.
  • Support and provide insights to process improvement and technology optimization projects.
  • Support the measurement of customer experience and process performance.
  • Coach and train members of the customer service organization in order management tools and technologies.
  • Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
  • Ensure customer data is accurate and supports the use of EDI for customer service document flow (purchase orders, Confirmations, ASN, Invoices etc).
  • Other duties as assigned

Position information

Relocation assistance will not be provided for this position.

Qualifications

MINIMUM QUALIFICATIONS: 

•    Bachelor’s degree in a related field or equivalent experience
•    Minimum of two years of related work experience

PREFERRED QUALIFICATIONS: 

•    Understanding of order management technologies
•    Minimum of five years of related work experience
•    Experience with EDI (GTIN’s, Mapping) and Order Management Systems


Equal Opportunity Employer, including Disability/Vet.

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