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Shrimp Technical Services Manager

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Job ID VIE00358 Date posted 04/28/2021 Location : Vietnam

JOB PURPOSE AND IMPACT

The Shrimp Technical Services Manager manages technical services for an organization. In this role you will be responsible for managing and mentoring a team that installs, configures or customizes, troubleshoots, repairs, and maintains equipment, components, or systems. This level, performs complex tasks. Leads and directs the work of other employees and has full authority for personnel decisions and may have some impact on departmental budgeting, strategic planning, and procedural change.

KEY ACCOUNTABILITIES

  • Lead a team to install, configure or customize, troubleshoot, repair, and maintain equipment, components, or systems.
  • Oversees the work of a team of engineers or technicians that provide technical support and service internally and externally, to existing or potential customers.
  • Crafts the flow of work through the service departments, assigning work orders based on availability and expertise; may personally handle complex or sensitive service requests.
  • Ensures departmental operations meet established customer happiness, profitability, or improve performance standards.
  • Provides leadership, improved development, and talent management activities for direct reports which may include forecasting resource needs, recruiting, hiring, performance management, training, and budgeting.
  • Lead and develop a team, coach and make decisions related to talent management, hiring, performance, and disciplinary actions.
  • Other duties as assigned

MINIMUM QUALIFICATIONS

  • Bachelor’s degree in a related field or equivalent experience
  • Possesses comprehensive knowledge related to technical products, computer hardware, applications, and operating systems
  • Minimum of four years of related work experience
  • Other minimum qualifications may apply

PREFERRED QUALIFICATIONS

  • Two years of supervisory experience
  • Experience leading, mentoring and coaching lower staff levels
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