Skip to main content

Export customer service representative

Apply Now
Job ID 182025 Date posted 01/25/2022 Location : Songyuan, China

Job Purpose and Impact

The Export customer service representative will execute a limited scale of customer service activities for our single-site team. In this role you will provide clerical or administrative tasks to help optimize processing complex orders from customers and resolving order or delivery issues.


Key Accountabilities

  • Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basicunderstanding of customer service practices and procedures.
  • Participate in executing customer service strategies.
  • Inform customers about order status, invoices and other standard information needed to complete the sale.
  • Provide administrative and clerical support to maintaining and updating tools or systems and relationships that supports accurate customer demand forecast, as well as other databases related to shipments and inventory management.
  • Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
  • Other duties as assigned
  • 执行复杂的行政或文书工作任务,以支持需要改进项目和承诺,这些项目和承诺需要基本了解客户服务实践和程序。
  • 参与执行客户服务策略。
  • 告知客户完成销售所需的订单状态、发票和其他标准信息。
  • 为维护和更新支持准确客户需求预测的工具或系统和关系,以及与发货和库存管理相关的其他数据库提供行政和文书支持。
  • 在最低限度的监督下处理复杂的文书、行政、技术或客户支持问题,同时仅将最复杂的问题上报给适当的员工。
  • 分配的其他职责


Minimum Qualifications

  • High school diploma, secondary education level or equivalent
  • Minimum of four years of related work experience
  • Other minimum qualifications may apply
  • 高中文凭、中等教育程度或同等学历
  • 至少四年相关工作经验
  • 其他最低资格可能适用  

•    本科学位
•    至少三年相关工作经验
•    良好的英语语言基础,熟练的听说读写能力
•    扩展口头和书面沟通技能。
•    具有监督日常客户服务活动的子集的经验。
•    让自己和他人负责履行承诺。
•    开发和提供多模式通信,传达对不同受众独特需求的清晰理解。
•    与不同群体公开而舒适地联系。
•    体验执行客户服务策略的经验
•    与客户合作的经验

Apply Now

Linkedin Job Matcher

Find where you fit in at Cargill. Log in to connect your LinkedIn profile and we’ll use your skills and experience to search the jobs that might be right for you.

Find Your Match


The Cargill Cocoa Promise is committed to securing a thriving cocoa sector for generations.

Learn More (Sustainable Coco)

& Inclusion

Our inclusive culture helps us shape the future of the world.

Learn More (Inclusion & Diversity)

Life at

Discover how you can achieve your higher purpose with a career at Cargill.

Learn More (Life at Cargill)

View All of Our Available Opportunities