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CBS Global Performance Analyst (RemedyForce & Data)

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Job ID 176569 Date posted 02/07/2022 Location : Costa Rica | Bengaluru, India | Uberlândia, Brazil | Bulgaria | Sofia, Bulgaria | Rosario, Argentina

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who use new technologies, dynamic insights and over 154 years of experience to connect farmers with markets, customers with ingredients, and people and animals with the food they need to thrive.

Cargill Business Services (CBS) is a global organization that envisages the accelerated use of shared services. Its purpose is to bring a smarter, more efficient approach to how we deliver shared services to Cargill so the businesses and functions can focus on what they do best. The following functions are in-scope: Finance, Procurement, Transportation, Human Resources, Information Technology, Data, Trade Execution, Portfolio & Project Management. These services are delivered from 7 primary centers including San Jose (Costa Rica), Rosario (Argentina), Uberlandia (Brazil), Sofia (Bulgaria), Gurgaon and Bangalore (India), and Nanjing (China).

Job Purpose and Impact

The CBS Global Performance Analyst will analyze the performance of process operations and produce performance reports and dashboards. In this role, you will be responsible for compiling data and metrics in reports and dashboards, analyzing for performance trends and hot spots, and partnering with clients to enable performance improvement. You will utilize performance measurement frameworks, metrics, goals, user needs, and benefits which serve as tools for analyzing the performance of a process or capability.

Key Accountabilities

 Lead metric/report production and support for CBS Request Operations executed in RemedyForce and Remedy

· Evaluate performance and drive performance improvement for CBS Request Operations and CBS Data (MDM) Operations

· Draft improvement project charters supported by data.

· Analyze metric production business requirements and create detailed technical specifications, designs and solutions to meet those requirements and streamline, simplify and automate metric production where possible.

· Partner with leadership and the team to identify and manage the core set of metrics needed to measure performance.

· Create easy to use reports and visualization dashboards that have defined audiences and usage, adhering to design standards and provide training to the teams on their usage.

· Coordinate and optimize the inventory of reports and dashboards used to measure performance.

· Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.

· Other duties as assigned


Minimum Qualifications

· Bachelor’s degree in a related field or equivalent experience

· Advanced/Fluent English

· Advanced report design and development skills with PowerBI (reporting tool) and a data lake (i.e. Cargill Data Platform)

· Experience analyzing data and metrics to identify hot spots and trends and communicating findings and recommendations to leaders

Preferred Qualifications

· Experience owning, implementing and supporting reports or applications in production environments

· Experience designing and implementing robust operational reporting Expertise with spreadsheet application (Excel)

· Experience extracting data from databases

At Cargill, everyone matters and everyone counts. Cargill is committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. As such and in alignment with our Guiding Principles, Cargill's long-standing equal employment opportunity policy prohibits discrimination and harassment against any employee or applicant based on race, ethnicity, color, religion, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, disability, pregnancy, genetic information, marital status, family status, citizenship status, veteran status, military status, union affiliation, or any other status protected by law. Cargill also complies with all applicable national and local laws and regulations pertaining to non-discrimination and employment.

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