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Network Telecom Expense Manager

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Job ID 213658 Date posted 06/30/2022 Location : Costa Rica | Mexico City, Mexico

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Job Purpose and Impact

The Network Telecom Expense Manager will ensure accurate and timely data in tools used by the organization to the processes that rely on it for key business decisions. In this role, you will ensure the current information technology asset management process is being executed and will also identify improvement opportunities to further mature this process. You will partner collaboratively with all internal and external service providers to ensure that they are able to supervise and own the technology used to deliver their services end to end, including the relationships between technologies.

Key Accountabilities

  • Manage the existing external telecommunications expense management (TEM) solution provider’s delivery performance globally.

  • Manage billing disputes raised by the external TEM provider globally, and act as an escalation point for any stalled billing disputes with telecommunications providers.

  • Drive the utilization of the asset management's tools and processes across the organization and the data can be used for sound business decisions.

  • Champion the development, alignment, promotion, training, communication, and implementation for process designs within information technology asset management.

  • Provide advice to clients regarding information technology asset management tools and processes at an enterprise level.

  • Effectively communicate and convey to others the vision and purpose of asset management capabilities to internal and external personnel as vital.

  • Identify and recommend process improvements for asset management continuous improvements strategies.

  • Supervise, evaluate, run, and execute audit processes to ensure compliance with processes.

  • Act as strategic liaison between the providers and business units and functions for the development and implementation of new systems and enhancements to existing systems.

  • Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.

  • Other duties as assigned.

Qualifications

Minimum Qualifications

  • Bachelor’s degree in information technology or business-related field, or equivalent experience.

  • Strong and detailed understanding of software asset management tools.

  • Information technology and business or industry work experience also being in an information technology asset management role.

  • Experience managing the service delivery of external service providers to meet service requirements.

  • Minimum of four years of related work experience.

  • Other minimum qualifications may apply.

Preferred Qualifications

  • Confirmed ability to analyze information systems and related technology processes, infrastructure, operations, applications, and service management.

  • Knowledge of information technology operations process and technology.

  • Experience working with regional and/or global telecom providers and telecom expense management (TEMs) systems.

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