Customer Service Representative at Cargill
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Customer Service Representative

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Job ID 254940 Date posted 11/23/2022 Location : Mechelen, Belgium

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 155,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s food ingredients and bio-industrial business, where we anticipate trends around taste, nutrition and safety to innovate and provide solutions to manufacturers, retailers and foodservice companies.


Job Purpose and Impact

The Customer Service Representative will support a moderate scale of customer service activities for our West Hub based in Mechelen. We seek a professional to contribute to optimizing relationships with our customers and monitoring shipping and returns including processing complex orders from customers and resolving pre and post-delivery issues.
* We are looking for a team member who will start on a 6-month contract and will eventually join the team on a permanent basis.

Key Accountabilities

•    Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
•    Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
•    Develop customer relationships and build trust
•    Coordinate communication with other internal stakeholders such as sales, finance, supply and transport
•    Execute customer service strategies.
•    Provide support to improvement projects and commitments requiring an understanding of customer service practices and procedures.
•    Show proactiveness and initiative for handling issues and problems, and escalate more complex issues to appropriate staff.
•    Other duties as assigned

Qualifications

Minimum Qualifications

•    Bachelor's degree in a related field or equivalent experience
•    Previous customer service experience
•    Excellent English language


Preferred Qualifications 
•    French and/or Dutch language is an advantage
•    Previous SAP experience is an advantage
•    Excellent MS office
•    Great communication skills
•    Problem solving mindset, detail oriented and stress resistant person 


Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.


Interested? Then make sure to send us your CV and cover letter in English today:  
Follow us on LinkedIn: https://www.linkedin.com/company/cargill

Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/

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