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Customer Service Data & Technology Specialist

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Job ID 125088 Date posted 06/17/2021 Location : Mechelen, Belgium

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 155,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s food ingredients and bio-industrial business, where we anticipate trends around taste, nutrition and safety to innovate and provide solutions to manufacturers, retailers and foodservice companies.

Job Purpose and Impact

The Customer Service Data and Technology Specialist will be the analytical driver of the customer service organization and will act as contact for any system, data and technology matters related to order management across service levels and segments. In this role, you will understand key order management technologies, will train and coach the customer service team members in customer service tools and processes and will drive improved customer experience through advanced analytics.

Key Accountabilities

  • Check accuracy and consistency of customer and contract data, credit, pricing, quality, delivery and order documentation records and resolve errors and discrepancies.
  • Report and analyze metrics and work closely with involved functions to conduct root cause analysis, explain and clarify information with other team members to find resolutions.
  • Support the preparation and reporting of internal and external joint customer scorecards.
  • Support customer facing specialists to provide resolution to customer issues of moderate complexity.
  • Support and provide insights to process improvement and technology optimization projects.
  • Support the measurement of customer experience and process performance.
  • Coach and train members of the customer service organization in order management tools and technologies.
  • Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
  • Other duties as assigned


Minimum Qualifications

  • Bachelor's degree in a related field or equivalent experience
  • Minimum of two years of related work experience
  • Experience in Power BI and/or Tableau

Preferred Qualifications

  • Understanding of order management technologies

Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.

Interested? Then make sure to send us your CV and cover letter in English today:  
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