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Customer Service Manager

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Job ID MAL00466 Date posted 03/21/2021 Location : Malolos, Philippines

JOB PURPOSE AND IMPACT

The Customer Service Supervisor will oversee our team that provides customer services relating to sales, sales promotions, installations and communications. We seek a professional to supervise our team that optimizes and monitors shipping and returns including processing complex orders from customers and resolving order or delivery issues.

KEY ACCOUNTABILITIES

  • Conduct performance management, talent development, succession planning and engagement.
  • Partner with team members to decide which tools/systems are appropriate to use for specific customer service environments.
  • Use comprehensive knowledge of supply customer service practices and procedures to support and assist in developing tactical customer service strategies for a small customer base.
  • Provide support and feedback to define improvement projects and commitments requiring a thorough understanding of customer service practices and procedures for a small team.
  • Other duties as assigned
  • Responsible for personnel decisions related to hiring, performance and disciplinary actions for your direct reports. You will also spend time completing the same tasks as employees on your team.

MINIMUM QUALIFICATIONS

  • Bachelor’s degree in a related field or equivalent experience
  • Minimum one year of directly related work experience
  • Other minimum qualifications may apply

PREFERRED QUALIFICATIONS

  • One year of supervisory experience
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