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Technical Services Supervisor

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Job ID 192437 Date posted 03/09/2022 Location : Lahore, Pakistán

Job Purpose and Impact

The Technical Services Supervisor will provide leadership to technical services teams across a specialty area. In this role, you will handle and prioritize customer relationships and projects across the specialty area with input from internal stakeholders.

Key Accountabilities

  • Assess opportunities for improvement and provide recommendation on business development collaborating with functional or location leaders for the defined business.
  • Oversee a team of engineers or technicians that provide technical support and service internally and externally to existing or potential customers.
  • Oversee and provides guidance to direct reports in identifying solutions for the customers, exploring competitor capabilities and assessing value.
  • Ensure departmental operations meet established customer satisfaction, profitability and performance improvement standards.
  • Provide guidance to direct reports on how to communicate technical consulting or solutions and provide training to customers and internal stakeholders.
  • Other duties as assigned
  • Responsible for personnel decisions related to hiring, performance and disciplinary actions for your direct reports. You will also spend time completing the same tasks as employees on your team.

Qualifications

Minimum Qualifications

  • Bachelor's degree in a related field or equivalent experience
  • Comprehensive knowledge related to technical products, computer hardware, applications, and operating systems
  • Minimum one year of directly related work experience
  • Other minimum qualifications may apply

Preferred Qualifications

  • One year of supervisory experience
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