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Sr. Manager : Technical Services

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Job ID 48781 Date posted 06/23/2021 Location : Gurgaon, India

Job Purpose and Impact

The Senior Manager - Technical Services is responsible for leading our defined technical service team meet customer needs. In this role, you will take the lead to mentor and empower a team of professional to deliver in alignment with group strategy and business needs.

Key Accountabilities

  • Identify the capabilities needed to meet the current and emerging business needs for defined markets; establish and implement talent succession planning, embed personal development and the fulfillment of personal potential in the culture of the organization.
  • Develop and improve key account relationship, identifying priorities, issues and strategic challenges and establish process planning to enable critical customer prioritization.
  • Collaborate with sales and marketing leaders on customer segmentation and happiness, account planning and using salesforce.com.
  • Coordinate applications development work, ensuring that all projects are appropriately staffed.
  • Participate strategy setting, budget establishment and price strategy on country level.
  • Lead and develop a team, coach and make decisions related to talent management, hiring, performance, and disciplinary actions.
  • Other duties as assigned

Qualifications

Minimum Qualifications:

  • Bachelor's degree in a related field and equivalent experience

Preferred Qualifications:

  • Total 10+ years of experience with minimum 5 years in technical services (most recent)
  • Master's in Chemistry / Food Technology / Science / Oil Technology 
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