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Customer Service Coordinator (m/f/d)

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Job ID 208447 Date posted 05/30/2022 Location : Düsseldorf, Germany

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 155,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s food ingredients and bio-industrial business, where we anticipate trends around taste, nutrition and safety to innovate and provide solutions to manufacturers, retailers and foodservice companies.


Job Purpose and Impact

You will have the unique opportunity to work at the heart of a rapidly growing business in Cargill BioIndustrial. We’ve been reliably selecting, modifying and reacting various nature-based chemistries to create specific, innovative solutions for our industrial customers. We draw on the whole Cargill portfolio of products and services to create solutions to help our customers increase performance, and lower costs – all in a responsible, sustainable manner.
The Customer Service Representative will support a moderate scale of customer service activities for our single-site team. We seek a professional to contribute to optimizing and monitoring shipping and returns including processing complex orders from customers and resolving order or delivery issues

Key Accountabilities

  • Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
  • Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
  • Coordinate order management, customs, stock replenishment and shipment processes between cross functional teams 
  • Execute customer service strategies.
  • Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.

Qualifications

•    University degree or equivalent with focus on Economics, Supply Chain or Logistic Management
•    Good computer skills: MS Office Package, SAP
•    Strong problem-solving skills, proactive attitude towards identifying risks/issues and seeking solutions
•    Strong communication skills, strong team player
•    Fluent in German and English

We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.


Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.


Interested? Then make sure to send us your CV and cover letter in English today:  
Follow us on LinkedIn: https://www.linkedin.com/company/cargill

Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/

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