RPA Operations Manager at Cargill
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RPA Operations Manager

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Job ID 253948 Date posted 11/24/2022 Location : Bengaluru, India

Job Purpose and Impact

The Application Support Senior Supervisor will supervise and guide the day to day activities of a team that maintains, integrates and implements software applications within the organization. In this role, you will oversee and handle software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications.

Key Accountabilities

  • Review and approve recommended improvements for moderate to advanced and highly complex application support processes and procedures.
  • Perform broad reviews on incoming incident tickets and user requests and ensure they receive appropriate priority in accordance to service level agreements.
  • Oversee release management processes and the programming, configuration, testing and deployment of fixes or updates for application version releases.
  • Keep an open channel of communication with users and provide broad oversight and guidance on application support requests and needs.
  • Lead and develop a team, coach and make decisions related to talent management, hiring, performance, and disciplinary actions.
  • Other duties as assigned

Qualifications

Minimum Qualifications

  • Bachelor's degree in a related field or equivalent experience
  • Minimum of four years of related work experience
  • Other minimum qualifications may apply

Preferred Qualifications

  • Two years of supervisory experience
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