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Business Operations Manager

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Job ID 214251 Date posted 06/26/2022 Location : Bengaluru, India

Job Purpose and Impact

The Business Operations Manager will be responsible for executing sales enablement strategies. In this role, you will lead a team to develop and implement processes and change management to ensure the adoption of sales enabling tools, processes and technologies driving successful customer acquisition, development and retention. You will lead continuous improvement and set best practice of sales process guiding sales team step by step through the most effective actions to liberate sales bottlenecks and get the most out of the sales pipeline.

Key Accountabilities

  • Guide the sales team to understand the processes, tools and technologies and lead the execution for the assigned area. 
  • Partner with commercial stakeholders to drive go to market initiatives, make data driven decisions and leverage customer insights and innovative ideas to support sales growth and enable integrated business planning for the assigned area. 
  • Provide end to end ownership of the processes or future tools or technologies, including effectiveness and utilization measures, such as the account planning process and customer segmentation.
  • Drive adoption and continuous improvement of customer relationship management tools and technologies, translating business needs into right technical approaches, enhancing the efficiency of existing ones and incorporating industry best practices and new technology. 
  • Gather insights, review relevant processes and partner with cross functional teams to continuously improve existing sales processes with the goal of achieving a more efficient and effective sales organization by using innovative tools and creative resources.
  • Lead and develop a team, coach and make decisions related to talent management, hiring, performance, and disciplinary actions.
  • Other duties as assigned

Qualifications

  • Bachelor’s degree in a related field or equivalent experience
  • Working experience in designing and implementing new processes and tools
  • Minimum of four years of related work experience
  • Other minimum qualifications will apply such as fluency in English and Kannada
  • Experience developing and implementing sales management tools and customer relationship management tools
  • Two years of supervisory experience
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