Cust Serv / Order Management Manager
Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way.
Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials — from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.
This position is in Cargill’s animal nutrition and health business, where we improve animal lives through better nutrition. Our team researches, innovates and creates solutions that deliver healthy results for our customers.
Job Purpose and Impact
The Customer Service Senior Supervisor will lead and direct supervisors and coordinators that provide customer services related to sales, sales promotions, installations and communications. In this role, you will oversee the teams that optimize and monitor shipping and returns, including processing complex orders from customers and resolving order or delivery issues.
Key Accountabilities
- Manage and provide coaching and training to team.
- Partner with team members to decide which tools or systems are appropriate to use for specific customer service environments.
- Coordinate communication with customers regarding order status, sales forecast, invoices, contract balances and other pertinent information needed to complete the sale.
- Use broad knowledge of customer service practices and procedures to develop and provide input to tactical customer service strategies for a medium sized customer base.
- Provide input and feedback to define improvement projects and commitments requiring a substantial understanding of customer service practices and procedures for a medium to small team of customer service representatives or supervisors.
- Lead and develop a team, coach and make decisions related to talent management, hiring, performance, and disciplinary actions.
- Other duties as assigned
Qualifications
Minimum Qualifications
- Bachelor's degree in a related field or equivalent experience
- Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.
Preferred Qualifications
- Two years of supervisory experience
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