Customer Operations Specialist
Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well.
This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.
Job Purpose and Impact
The Customer Operations Specialist will administer routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, fulfillment and export documentation. In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.
Positioned within our Export operations, the role focuses on ensuring compliant trade documentation for customs clearance, delivery and payment.
Key Accountabilities
• Support the preparation, cross-check and submission of export, transport and trade documents (e.g. invoices, certificates of origin, health certificates, bills of lading) using knowledge of Incoterms, payment terms and local regulations and languages in which customer conducts business operations.
• Follow standard procedures and provide insights regarding order status, invoices, contract balances and other information needed to complete an order to customer facing customer service representatives.
• Oversee customer orders and work cross functionally to confirm credit, contract, pricing, stock allocation, transportation availability and documentary requirements alignment.
• Resolve low complexity process issues that follow already defined procedures related to order confirmation, processing and fulfillment.
• Update internal and external stakeholders (e.g. carriers, forwarders, banks) on order and document status and any issues.
• Identify potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions using your basic analytical capabilities.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned
Qualifications
Minimum Qualifications
- Bachelor’s degree in a related field or equivalent experience
- Fluent English
Preferred Qualifications
- Experience providing customer or stakeholder support by communicating order status, invoice details, contract balances, and other information required to facilitate order completion.
- Knowledge of order management processes, including order intake, confirmation, processing, fulfillment, and issue resolution.
- Ability to proactively identify process bottlenecks, assess potential risks, and implement corrective actions to ensure operational continuity.
- Familiarity with international trade and export operations, including export documentation, Incoterms, and Letters of Credit (LCs).
Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
We welcome applications from people with disabilities and are committed to providing an inclusive, accessible recruitment process and workplace. We encourage candidates to let us know if they require any accommodations during the recruitment or interview process so we can support them appropriately.
Interested? Then make sure to send us your CV and cover letter in English today:
Follow us on LinkedIn: https://www.linkedin.com/company/cargill
Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/
At Cargill, we care about your safety and want your job search experience to be a positive one. Unfortunately, there are scams out there where individuals pretend to be Cargill recruiters to try to collect personal information or request payment. Please know that Cargill will never ask you for money during the hiring process, and in most cases, we only accept applications through our official careers site, with the exception of some roles in our production plants. If something doesn't feel right or you have questions, don't hesitate to contact us. To learn more, visit our Notice on Fraudulent Job Offers.
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