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HR Process Consultant

応募
求人ID 302419 掲載日 01/31/2025 Location : コスタリカ Category  DIGITAL, TECHNOLOGY AND DATA (DT&D) Job Status  Salaried Full Time
We build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who use new technologies, dynamic insights and over 154 years of experience to connect farmers with markets, customers with ingredients, and people and animals with the food they need to thrive.

Job Purpose and Impact

The HR Process Consultant – ServiceNow will maintain, integrate and implement software applications within the organization. In this role, you will perform moderately complex software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications.

Key Accountabilities

  • Develop and recommend improvements to standard and moderately complex application support processes and procedures.
  • Review, analyze and prioritize incoming incident tickets and user requests.
  • Perform programming, configuration, testing and deployment of fixes or updates for application version releases.
  • Keep an open channel of communication with users and respond to standard and moderately complex application support requests and needs.
  • Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff
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Qualifications

Minimum:
  • Bachelor’s degree or equivalent experience in HR, Business, IT, or related fields.
  • Minimum 2 years of experience in design, implementation or Workflow Design serving HR teams.
  • Knowledge of HR processes aligned with HRSD solutions.
  • Advanced English proficiency.
  • Certifications in continuous improvement, Lean, Six Sigma or similar.
  • Advanced Excel and analysis skills.
  • Experience with ServiceNow, Workday, Remedy Force or like HRSD to optimize processes using standard configurations.
  • Excellent written and verbal communication skills.
  • Ability to redesign processes through gap analysis and workshops.
  • Effective collaboration with stakeholders and experience creating technical documentation.
Preferred:
  • Experience in Power BI
  • Experience with Agile methodologies and working in sprints.
  • Collaboration in global, cross-functional environments.
  • Leadership in unit testing, UAT, and managing organizational changes.
  • Skilled in facilitating design workshops and defining functional requirements.
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