Transportation Support Coordinator
Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way.
Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials — from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.
This position is in Cargill’s protein and salt business, where we provide wholesome, high-quality food products to a wide range of customers, from foodservice operators and grocery stores to manufacturers and exporters.
Job Purpose and Impact
The Transportation Support Coordinator proactively monitors and communicates delivery status of shipments to sales, customers, carriers, and other stakeholders. You will also be responsible for collecting and organizing data for company reporting, including metrics and service failures for management analysis.
Key Accountabilities
- Field inbound calls from customers, and carriers, assess information and take appropriate actions, to include providing relevant details to stakeholders.
- Monitor pick-ups and deliveries, communicate delays and reasons to sales and carriers, handle returns, diversions and order changes.
- Use defined procedures, to respond and resolve routine logistics issues to provide the best value for the customer and the carrier.
- Compile documentation of service incidents to be presented to the management for resolution
- Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.
- Other duties as assigned
Qualifications
Minimum Qualifications
- High school diploma, secondary education level or equivalent
- Confirmed ability to be a team player and perform in a fast-paced environment, including sound prioritization, sense of urgency and multitasking
- Excellent written, verbal, and interpersonal communication skills
- Demonstrated strong client and customer focus.
Preferred Qualifications
- Bachelor's degree in Business, Supply Chain or related area.
- Minimum of two years of customer service experience.
Equal Opportunity Employer, including Disability/Vet
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