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Job Purpose and Impact

• The Senior Professional, Operations job maintains the smooth operation of the organization's infrastructure by performing complex tasks, including monitoring systems, troubleshooting issues, and implementing security measures. With minimal supervision, this job resolves network issues, handles incidents, and conducts protocol analysis to ensure proper communication between network devices. This job collaborates with vendors and internal teams to document complex network and infrastructure issues and implement security measures to protect the network infrastructure.

Key Accountabilities

• Salesforce Platform Management: License, environment, and sandbox management; configuration and customization.
• Development Skills: Apex, Visualforce, Lightning Web Components.
• DevOps & CI/CD: Flosum, Copado, Git, Jenkins, Ant; agile methodology; end-to-end release process.
• System Reliability: Backup/disaster recovery planning, database archival, performance monitoring.
• Strategic Planning: DevOps strategy creation, cross-platform coordination, stakeholder/vendor management.
• Communication: Strong stakeholder engagement and issue resolution across teams.

Qualifications

• Manage Salesforce licenses, platforms, and sandboxes
• Set up and maintain development, testing, automation tools, and IT infrastructure
• Plan team structure and oversee project management activities
• Define and implement DevOps processes (development, testing, release, support)
• Review and validate software code; troubleshoot and fix bugs
• Design, develop, and test Apex, Visualforce, and Lightning Web Components
• Promote automation and continuous improvement (CI/CD pipeline)
• Select and deploy CI/CD tools; manage incident response and root cause analysis
• Conduct vulnerability assessments and implement cybersecurity measures
• Coordinate with platform teams, vendors, and stakeholders