Customer Service Process Improvement Specialist (Biogas) - 1 year contract
Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well.
This position is in our Ag & Trading enterprise, where we connect producers and users of grains and oilseeds around the globe through origination, trading, processing, and distribution. We also offer a range of farmer services and risk management solutions.
Job Purpose and Impact
The Customer Service Process Improvement Specialist (Biogas) supports the broader customer service team in executing day-to-day operational activities. In this role, you will serve as a primary point of contact for internal stakeholders and support initiatives related to process improvement, role and responsibility alignment, and new business opportunities. You will address operational challenges, facilitate discussions to support informed decision-making, identify process improvement opportunities, and recommend practical solutions to enhance efficiency and effectiveness.
Key Accountabilities
- Execute day-to-day customer support activities in SAP in accordance with established processes, training materials, documentation, and control requirements.
- Ensure time-sensitive processes are completed within established timelines, including daily, weekly, and monthly operational and control activities.
- Lead and support projects and continuous improvement initiatives aimed at enhancing processes, collaboration, and communication workflows.
- Provide customers with accurate information regarding order status, invoices, contract balances, and other details required to support order fulfillment.
- Serve as a technical escalation resource for team members, providing guidance and support on complex issues and contributing to timely problem identification and resolution.
- Resolve moderately complex issues with limited supervision and escalate more complex matters to the appropriate stakeholders when necessary.
- Perform other duties as assigned.
Qualifications
Minimum Qualifications
- Bachelor's degree in a relevant field
- Experience in one or more related areas, such as supply chain, logistics, order management, sales support, or administration.
- Experience contributing to or leading process improvement initiatives, including process mapping, optimization, and operational efficiency projects.
- Experience supporting customers across various stages of the customer lifecycle.
- Professional proficiency in English.
- Working knowledge of ERP system
- Proficiency in Microsoft Office applications, particularly Excel.
- Continuous improvement mindset with the ability to identify opportunities for enhancing processes and operational effectiveness.
- Effective communication skills, including the ability to engage with customers and suppliers to clarify information, resolve discrepancies, and support smooth operations
- Ability to manage multiple priorities, meet deadlines, and work both independently and collaboratively
Preferred Qualifications
- Experience in reporting Customer Service or Process KPI’s
- Working knowledge of SAP
- Experience in analyzing data sets & presenting fact-based gaps with appropriate solution proposal
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Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
We welcome applications from people with disabilities and are committed to providing an inclusive, accessible recruitment process and workplace. We encourage candidates to let us know if they require any accommodations during the recruitment or interview process so we can support them appropriately.
Interested? Then make sure to send us your CV and cover letter in English today:
Follow us on LinkedIn: https://www.linkedin.com/company/cargill
Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/
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