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Job Purpose and Impact

We are seeking an established professional individual contributor to support UKG Pro Workforce Management (WFM) solutions in a complex, global environment. With limited supervision, this role partners closely with business stakeholders, product teams, HR, Payroll, Operations, and IT to improve user experience, drive adoption, support organizational change initiatives, and maximize business value from UKG Pro WFM capabilities. The role focuses on understanding business needs, documenting requirements, developing training and communications materials, leveraging AI tools to improve efficiency, and helping organizations realize measurable value through effective use of workforce management solutions, reporting, and analytics.

Key Accountabilities

APPLICATION CONFIGURATION, DATA, REPORTING & ANALYSIS: Set up and maintain UKG Pro WFM application configurations, dataviews, reports, filters, prompts, exports, and scheduled reporting capabilities to meet user and business requirements. Work with labor, timekeeping, scheduling, attendance, and payroll-related data to validate data quality, identify trends, and provide actionable insights that support operational and business decisions. Develop and recommend improvements to standard and moderately complex application support processes and procedures.
APPLICATION DEVELOPMENT, TESTING & DEPLOYMENT: Perform configuration, testing, quality assurance, deployment, and support activities for fixes, enhancements, updates, and application version releases. Support moderately complex software application testing and implementation activities to ensure changes are stable, usable, and aligned with business requirements and project goals.
USER COMMUNICATION, STAKEHOLDER PARTNERSHIP & REQUIREMENTS GATHERING: Keep open channels of communication with users and respond to standard and moderately complex application support requests and needs. Partner with HR, Payroll, Operations, Product, IT, developers, product managers, business partners, and frontline users to gather feedback, document requirements, support workshops, and ensure configurations and solutions align with standards, project goals, business requirements, and user realities.
APPLICATION SUPPORT, INCIDENT MANAGEMENT & ADOPTION: Conduct advanced and complex application support activities to deliver on business outcomes. Review, analyze, and prioritize incoming incident tickets and user requests, translating business and technical requirements into clear workflows, reporting needs, support materials, and adoption plans. Help ensure configurations, enhancements, and process changes are understandable, usable, and positioned for successful adoption through documentation, testing support, and partnership with delivery teams.

Qualifications

• Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience.

Preferred Qualifications:

• Experience supporting UKG Pro WFM solutions with an emphasis on usability, workflow improvement, and operational support
• Ability to gather user feedback, document requirements, support testing, and help translate pain points into practical solution improvements
• Working knowledge of UKG Pro WFM data structures, dataviews, and reporting tools, including the ability to run or support standard and custom reports, analyze workforce data, and export results for business use
• Strong communication and collaboration skills, with the ability to work effectively with technical teams and business users to drive clarity, adoption, and measurable business value

Additional Applicant Information

The expected salary for this position is $85,000 - $100,000. Compensation varies depending on a wide array of factors including but not limited to the specific location, certifications, education, and level of experience. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled. This position is eligible for a discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance. Minnesota Sick and Safe Leave accruals of one hour for every 30 worked, up to 48 hours per calendar year unless otherwise provided by law. This role is not eligible for employer-sponsored work authorization now or in the future. This includes candidates whose work authorization is tied to a student visa, employer-sponsored visa, visa transfer, immigration petition, or other third-party sponsorship arrangement. By applying, you confirm that you are authorized to work for any employer in the United States indefinitely without requiring sponsorship, transfer, or immigration support from Cargill at any point during employment