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Job Purpose and Impact

• The Professional, Benefit Specialist - Health and Welfare role performs moderately complex human resources services spanning data administration, learning administration, service delivery enablement, vendor management, benefits administration and other transactions to ensure the successful operations of the human resources administrative services. Under limited supervision, this job provides information to employees, managers and vendors, and integrates information flow within a service delivery model. This position also supports benefit service administration activities including open enrollment, system administration, new hire enrollment and other day-to-day and  project related work which could include complex benefit analysis.

Key Accountabilities

• EMPLOYEE SUPPORT: Provides information to employees and managers to address questions and performs moderately complex transactions on employee benefits programs and policies, including medical, dental, vision, flexible spending, disability, life benefits, and paid time off.
• LEAVE MANAGEMENT: This position will back-up the Leave team as needed. This would envolve complex payroll calculations, employee escalations and basic knowledge of US leave administration (additional training will be provided).
• HR RESEARCH: Assesses the organization's benefits processes and standards and performance metrics, identifies impacts to the organization's benefits administrative services, processes and standards, and proposes improvements to leadership.
• COMPLIANCE SUPPORT: Monitors employee related legislation compliance, including providing guidance on regulatory updates, and supplying to the development of guidelines and procedures to ensure compliance with regulations. Responsable for continuously learning most recent legislative updates. 
• QUALITY ASSURANCE & CONTINUOUS IMPROVEMENT: Leads moderately complex projects related to process optimization and standardization, including implementing accountability measures and processes to ensure compliance, conducting analyses of human resources administrative services performance metrics, and identifying areas of opportunity to enhance services.
• BENEFIT SERVICES ADMINISTRATION: Maintains and reconciles employee related data and benefits records, and verifies and administers other human resources records and data, ensuring exceptions and errors are resolved in a timely manner.
• PROCESS IMPLEMENTATION: Monitors and ensures consistent implementation of new hire, termination, open enrollment, qualified life events and other employee benefit lifecycle-related processes.
• VENDOR MANAGEMENT: Supports the partnership with key vendors and stakeholders to hold vendors accountable for service delivery standards and metrics, and ensures they stay updated on the latest technologies, tools and methodologies.

Qualifications

• Minimum requirement of 2 years of benefit-related work experience. 
• Minimum intermediate level experience in Microsoft Office Excel.

Preferred

• Communication skills in AI tools.
• Previous benefit experience in highly complex union/non-union environment.
• Previous Leave Administration experience in a multi-state environment. 
• Previous payroll experience.

Position Information

• Relocation assistance will not be provided.
• This is an hybrid position.