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Job Purpose and Impact

The Employee and Labour Relations Manager will serve as a member of the human resource team responsible for delivering employee and labour relations services to the business. In this role, you will use employee relations knowledge to coordinate complex processes and deliver human resource services, which include conducting investigations, managing separations, corrective actions, conflict resolution, leave management, industrial and labor relations and monitoring compliance programs. You will also help execute and deliver employee services such as complex performance management.

Key Accountabilities

• Consult with human resource and business managers and supervisors to interpret and deliver employee relations and labor relations policies, programs and processes.
• Conduct investigations concerning employee and management inquiries and employee suggestions and complaints.
• Design and deliver training and education sessions for employees, human resource professionals, supervisors and managers related to employee and labour relations policies, programs and processes.
• Build and maintain key internal and external relationships, which may include business leaders, hiring managers human resource professionals, industry contacts, employees and union representatives.
• Work with legal resources and consultants to ensure employee and labour relations activities adhere to company policy and legal and regulatory requirements.
• Manage complex performance management and separations.
• You will work under minimal supervision and independently handle complex issues while referring only the most complex issues to higher-level staff. 
• Other duties as assigned.

Minimum Qualifications

• Bachelor’s degree in a related field or equivalent experience
• Demonstrated ability to lead and implement HR processes and client focused solutions
• Demonstrated ability to build strong relationships and lead by influence
• Experience conducting investigations, anticipating issues, problem solving and implementing solutions
• Minimum of 8 years of related work experience
• Other minimum qualifications may apply

Preferred Qualification

• Experience designing and deliver training/education sessions for employees
• Experience in working with HR partners outside of business location
• Experience working in a union environment, and managing grievance processes
• Experience in managing senior stakeholders within a matrix environment

Key Behavior

• Make sense of complex, high-quantity, and sometimes contradictory, information to effectively solve problems.
• Rebound from setbacks and adversity when facing difficult situations.
• Relate openly and comfortably with diverse groups of people.
• Key to be able to perform as a team player.
• To be value and principle driven.