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Customer Service Supervisor

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Job ID 123741 Date posted 06/17/2021 Location : Wroclaw, Poland

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s food ingredients and bio-industrial business, where we anticipate trends around taste, nutrition and safety to innovate and provide solutions to manufacturers, retailers and foodservice companies.


Job Purpose and Impact

The Customer Service Supervisor will oversee our team that provides customer services relating to sales, sales promotions, installations and communications. We seek a professional to supervise our team that optimizes and monitors shipping and returns including processing complex orders from customers and resolving order or delivery issues.

Offer

2 years contract with possibility to extend 

Key Accountabilities

  • Conduct performance management, talent development, succession planning and engagement.
  • Partner with team members to decide which tools/systems are appropriate to use for specific customer service environments.
  • Use comprehensive knowledge of supply customer service practices and procedures to support and assist in developing tactical customer service strategies for a small customer base.You will have your small customer portfolio.
  • Provide support and feedback to define improvement projects and commitments requiring a thorough understanding of customer service practices and procedures for a small team.
  • Responsible for personnel decisions related to hiring, performance and disciplinary actions for your direct reports. You will also spend time completing the same tasks as employees on your team.
  • Other duties as assigned

Qualifications

Minimum Qualifications

  • Bachelor's degree in a related field or equivalent experience

Preferred Qualifications

  • Experience in team management – at least 1 year 
  • Strong ability to set priorities
  • Experience in work in international environment 
  • Ability to operate customer service systems
  • Knowledge of English and Polish languages
  • Knowledge of German languages is a plus 

Benefits:

  • Work in an international environment
  • Life insurance
  • Private Medical Care
  • Employee Pension Programme
  • Meal Voucher

Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.


Interested? Then make sure to send us your CV and cover letter in English today:  
Follow us on LinkedIn: https://www.linkedin.com/company/cargill

Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/

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