Customer Service Representative
Customer Service activities
Communicating with supply chain planning, plant operations, finance, logistics and sales departments to fulfill orders and resolve scheduling challenges
Interfacing with customers through regular reviews to understand their expectations.
Reporting & Analysis: maintaining and updating tools and systems, conducting analysis and reports. Ex.: incidents or service level agreements.
Sales and order processing, Providing timely answers about order status, invoices, contract balances, Creation of credit/debit notes for customers/clients, Issues involving invoices or payments etc.
·Fluent in Polish, German and English (verbal and written)
·Experience in Customer Service, Supply Chain or related areas in complex organizations
·Customer Focus approach
·Understanding of Supply Chain processes
·Team player, calm in emergency situations
·Constructive thinking (e.g. in problem solving)
·Ability to work under time pressure in changing environment
·ERP knowledge (SAP R/3 preferred)
·Professional development in a well-recognized, multinational company
·Private medical care
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