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Customer Service Representitive II

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Job ID WIC04667 Date posted 07/30/2020 Location : Wichita, Kansas
Position Purpose

Customer Service is our direct interface with customers in taking and servicing orders, answering questions and supporting processes that enable the business to deliver impeccable customer focus and outstanding service to Protein customers.  This role will be responsible for ensuring that issues are addressed in a timely and professional fashion while working in a cross functional environment to enable quick and efficient processes of support.  

The successful candidate will work to streamline processes across product types, identify areas for improvement and collaborate with teams outside of customer service. All while supporting other customer service team members with day to day issues.

Principal Accountabilities

   60% Customer Service:
Solves day to day problems with limited oversight; sales & order processing, issues involving invoices or payments, customer follow up.
Proactively identify areas for improved sales opportunities (i.e. full trucks, full pallets). Drive best practice order management. Coordinate sales for the business and maintain good customer relations to ensure the best quality product at the best price; verify pricing and print orders, and monitor delivery schedules and charge backs; sell product to both existing and new customer base; provide samples, sales collateral, and information to field sales as required.

30%    Business Partnering /Process Improvement:
Partner with supply chain, planning, plant operations, finance, logistics and sales departments to fulfill moderately complex orders, resolve any scheduling challenges and sustain key supply chain inputs. Escalates complex conditions to team lead or manager.

10%          Talent
Role model Cargill’s Leadership Model and create an inclusive work environment. 
May, on occasion, provide informal coaching and/or training to team members, including coaching Cargill core values

Minimum Required Qualifications

High School Diploma or GED equivalent. 
•       3+ years’ experience in sales, supply chain or customer service
Knowledge of Microsoft Office Products
Ability to work extended hours as needed (potential weekends and holidays) 
Preferred Qualifications

Bachelor’s Degree
Intermediate Skills Microsoft Office products
V lookups, Pivot table creation
Exposure to project management processes
Protein industry knowledge
Experience with Order Management Systems (SAP)

Success factors / Abilities 

Processes comprehensive understanding of customer service practices and procedures to identify area of improvement.
Sound judgment and decision-making skills
Strong oral and written communication skills
Comfortable challenging the status quo
Strong analytical and problem-solving skills
Demonstrated ability to Partner with supply chain, planning, plant operations, finance, logistics and sales departments to fulfill moderately complex orders, resolve any scheduling challenges and sustain key supply chain inputs. Escalates complex conditions to team lead or manager.
Track record in taking initiative, working independently, effectively navigating ambiguity, and handling multiple priorities simultaneously
Demonstrated ability to identify process improvement opportunities and initiate corrective action.

Relocation assistance will not be provided for this position
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