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Customer Service Leader

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Job ID 179740 Date posted 01/14/2022 Location : Wichita, Kansas | Minneapolis-St. Paul-Bloomington, Minnesota

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 155,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s protein and salt business, where we provide wholesome, high-quality food products to a wide range of customers, from foodservice operators and grocery stores to manufacturers and exporters.


Job Purpose and Impact

The Customer Service Senior Supervisor will lead and direct supervisors and coordinators that provide customer services relating to sales, sales promotions, installations and communications. We seek a professional to supervise our team optimizing and monitoring shipping and returns including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

  • Manage and provide coaching and/or training to team.
  • Partner with team members to decide which tools/systems are appropriate to use for specific customer service environments.
  • Coordinate communication with customers regarding order status, sales forecast, invoices, contract balances and other pertinent information needed to complete the sale.
  • Use broad knowledge of customer service practices and procedures to develop and provide input to tactical customer service strategies for a medium-sized customer base.
  • Provide input and feedback to define improvement projects and commitments requiring a substantial understanding of customer service practices and procedures for a medium-to-small team of customer service representatives and/or supervisors.
  • Lead and develop a team, coach and make decisions related to talent management, hiring, performance, and disciplinary actions.
  • Other duties as assigned

Qualifications

Minimum Qualifications

  • Bachelor’s degree in a related field or equivalent experience

Preferred Qualifications

  • Two years of supervisory experience

Cargill highly encourages vaccinations but does not mandate at this time.  Upon hire, you will be asked to provide your vaccination status, and if unvaccinated or if you choose not to disclose, you would be expected to follow Cargill’s safety protocols for unvaccinated employees (i.e., mask mandates, and social distancing).

Equal Opportunity Employer, including Disability/Vet

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