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CRM Business Analyst (Open to Remote)

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Job ID 151922 Date posted 09/20/2021 Location : Wayzata, Minnesota

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who use new technologies, dynamic insights and over 154 years of experience to connect farmers with markets, customers with ingredients, and people and animals with the food they need to thrive.


Job Purpose and Impact

The Business Analyst will lead efforts through influence that will enable change in an organizational context through the creation of the definition of the business needs and the creation of solution recommendations that deliver value to stakeholders within our Food Service organization through the use of our CRM tools such as Salesforce.

In this role, you will use advanced knowledge of the tasks and techniques that are used to perform complex business tasks such as solution evaluation, strategy analysis, elicitation and collaboration, requirement life cycle management, requirements analysis and design definitions and business analysis planning and monitoring to advance the profitability or efficiency of the business. You will partner effectively with all levels of the organization, guide others, drive results, proactively identify and resolve problems and make challenging decisions to improve business performance. 

This role will also lead the development and execution of training and implementation of the CRM tools such as Salesforce.

Key Accountabilities

  • Facilitate requirements gathering sessions with business stakeholders, document requirements and create initiatives that support the business requirements and needs.
  • Identify and effectively articulate the need for change in how the organization works and facilitate change applying change management methodologies.
  • Identify and define the solutions to complex business problems that will maximize the value delivered to stakeholders.
  • Guide the business through unknown or unmapped territory to advance to the desired destination as the liaison to cross functional, regional and global solutions delivery teams.
  • Use a thorough comprehension of complex internal or external business issues to analyze the organization or business domain and document business, data, processes or systems and provide an assessment of the business model and the integration with technology.
  • Collaborate across all levels of the organization to collect information about an organization’s operations to improve systems and processes, research business processes, analyze the potential impact and create and effectively communicate recommendations for the leadership team.
  • Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.
  • Collaborating with a broad range of stakeholders to develop effective training materials.
  • Other duties as assigned

Qualifications

Minimum Qualifications

  • Bachelor’s degree in a related field or equivalent experience
  • Minimum of four years of related work experience

Preferred Qualifications

  • Two years of experience utilizing the Salesforce application
  • Enthusiastic and effective presentation skills
  • Two years of project or process improvement management
  • Development of training materials in a Customer driven/Sales environment
  • Two or more years of customer sales experience

Equal Opportunity Employer, including Disability/Vet.

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