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Customer Service Specialist

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Job ID WAR00345 Date posted 04/08/2021 Location : Warsaw, Poland
Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 155,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s agricultural supply chain business, where we seamlessly connect farming customers with food, feed and industry.  
The Customer Service Representative I will support a moderate scale of customer service activities for our single-site team. We seek a professional to contribute to optimizing and monitoring shipping and returns including processing complex orders from customers and resolving order or delivery issues.
  • Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
  • Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
  • Execute customer service strategies.
  • Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
  • Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
  • Other duties as assigned

Minimum qualifications:
  • Bachelor’s degree education
  • Local language, intermediate level of English. 
  • Good computer skills: MS Office, SharePoint. 
  • Analytical skills, well-organized, working under pressure
  • Local and international contract terms knowledge 
  • Logistics/Transportation knowledge 
  • Problem solving skills
  • Strong inter-personal skills
  • Experience in process improvement projects
Preferred Qualification:
  • Experience with SAP preferred.
  • 1-2 years’ experience in a Corporate environment preferred 
  • Experience in a process driven environment in a plus 
  • An additional regional language is a plus. 
  • Employment contract in a global and well recognized organization
  • Life insurance
  • Private medical care for the employee and her / his family members
  • Meal voucher
  • Possibility to sign up for the Employee Pension Programme (PPE)
In return for your expertise and commitment, we will provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
Interested? Then make sure to send us your CV and cover letter in English today.
Cargill is committed to being an inclusive employer. Click here to find out more
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