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Customer Service Representative

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Job ID SWA00103 Date posted 10/13/2020 Location : Swan River, Canada

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s agricultural supply chain business, where we seamlessly connect farming customers with food, feed and industry.  


The Customer Service Representative will support a moderate scale of customer service activities for our regional team. We seek a professional to contribute to optimizing and monitoring shipping and returns including processing complex orders from customers and resolving order or delivery issues.


• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
• Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
• Execute customer service strategies.
• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• You will work under direct supervision and handle basic issues and problems, while referring more complex issues to higher-level staff.
• Other duties as assigned

Required Qualifications
• High School Diploma or equivalent
• 2+ years of customer service or similar experience
• Demonstrated proficiency in Microsoft Word, Excel, Outlook
• Ability to work extended or flexible hours as seasonal workloads require. This includes high volume workload, work given by many indivduals and working under pressure.
• Ability to sit at a computer for long periods of time, and spend a lot of time on the telephone and email
• Must be legally authorized to work in Canada

Preferred Qualifications
• University degree/diploma from an accredited university/college in a related discipline
• Experience with grains or crop inputs
• Experience with Customer Relationship Management software 

Relocation assistance will not be provided for this position.

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