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Export customer service

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Job ID 159651 Date posted 10/26/2021 Location : Songyuan, China

Job Purpose and Impact

The Export customer service, will administer routine customer facing order management activities. In this role, you will use your basic understanding of customer service practices and procedures to help execute well established customer service activities for basic and middle service level customers. You will contribute to an increased level of transparency, communication and responsiveness with our customers.

出口供应链客服,面向客户,将管理面向订单的常规客户管理活动。在此角色中,您将利用您对客户服务实践和程序的基本理解,帮助为基本和中等服务级别的客户开展完善的客户服务活动。您将为提高与客户的透明度、沟通和响应能力做出贡献。

Key Accountabilities

  • Receive and process straightforward customer orders across multiple platforms following standard procedures.
  • Receive and process low complexity change requests following defined policies and procedures.
  • Explain basic information and inform customers about order status, invoices, contract balances and other information needed to complete an order.
  • Process standard document requests and some ad hoc requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer.
  • Escalate undocumented issues that are not commonly defined or known to higher level staff.
  • Proactively identify risks and opportunities to improve the order management processes.
  • Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.

Qualifications

Minimum Qualifications

  • Bachelor's degree in a related field or equivalent experience
  • 相关领域的学士学位或同等经验
  • 其他最低资格可适用

Preferred Qualifications:

  • • 至少三年相关工作经验
  • • 良好的英语语言基础,能熟练的读写及一般的听说能力
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