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Workplace Computing Analyst

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Job ID 180563 Date posted 04/08/2022 Location : Bulgaria | Sofia, Bulgaria | Schiphol, Netherlands | Bucharest, Romania

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Job Purpose and Impact

The Workplace Computing Consultant, being a part of the IT Service Assurance (Operations) in the EMEA region, will lead the delivery of information technology service operations, which primarily consists of overseeing the performance of internal and external service providers. In this role, you will apply broad knowledge of information technology to build partnerships with the businesses as well as internal information technology teams. You will continuously improve the effectiveness of end-to-end information technology services inclusive of applications, infrastructure and security components.

Key Accountabilities

•    Ensure information technology service operations with internal and external service providers is delivered against targets and contractual obligations.
•    Partner with internal business clients to ensure goals are met and demand needs are incorporated into service plans.
•    Be a point of contact for service issue escalation and crisis management response.
•    Be a point of contact for internal business clients and functions to ensure company’s strategic choices and standards are followed
•    Participate in operating reviews with service providers inclusive of continuous improvement.
•    Consult on mergers, acquisitions and divestiture planning to ensure technology solutions are properly assessed.
•    Independently handle complex issues with minimal supervision, while escalating the complex ones to appropriate level.

Qualifications

MINIMUM QUALIFICATIONS
•  
 Bachelor’s degree in a related field or equivalent experience.
•    Minimum of four years of related work experience.
•    Strong communication skills in English language.
•    Experience of successful delivery of workplace computing services including end-user device management, mobile device management, software/patch management, printing, virtual environment management.
•    Experience of delivery of technology services operations within a large corporate environment.
•    Experience in providing cost forecasts, budgeting, good understanding of procurement and principles of service contracts and contract negotiation.
•    Exposure to managed IT services, understanding of the main principles of successful service operations and ITIL.
•    Proven ability to influence policies and strategic choices in pursuit of continuous service improvement. 

KEY BEHAVIORS
•    Create new and better ways for the organization to be successful.
•    Apply knowledge of business and the marketplace to advance the organization's goals.
•    Take on new opportunities and challenges with a sense of urgency and enthusiasm.


SKILLS AND EXPERIENCES TO BE GAINED
•    Partner strategically with our internal business clients to establish goals and ensure demand needs are incorporated into service plans.
•    Lead and influence strategic business investments in applications and infrastructure that build additional business capability or enable more efficient technology operations.
•    Provide expert thought leadership on service strategies across infrastructure, applications and security offerings.


Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.


Interested? Then make sure to send us your CV and cover letter in English today:  
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