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高级技术服务专家

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Job ID SHE00206 Date posted 02/07/2021 Location : Shenzhen, China

JOB PURPOSE AND IMPACT
The Senior Technical Service Manager will provide technical advice and support to customers during and after product sales. In this position, you'll be the lead contact for customers. You'll stay ahead of technology and business practices through workshops, research and professional meetings.
高级技术服务经理将在产品销售期间和之后为客户提供技术咨询和支持。在此职位上,您将是客户的客户主要联系人。您将通过研讨会、研究和专业会议,在技术和业务实践方面保持领先。


KEY ACCOUNTABILITIES
•    Collaborate with consultants to provide on-site technical support for current customers and prospects.
•    Provide customer solutions and technical support materials to specific customers.
•    Perform complex research for product development to understand product properties and systems operations.
•    Compile and analyze data for project update, working with external suppliers to test new products and technologies to make recommendations on applications.
•    Organize project data and conclusions for internal and customer presentations, assist with product demonstrations and service as subject matter guide during meetings with prospective customers.
•    Stay ahead of product insight and research to improve value of offerings.
•    Keep application and value collection up-to-date in the systems.
•    Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.
•    Other duties as assigned
•    与顾问合作,为现有客户和潜在客户提供农场技术支持。
•    为特定客户提供客户解决方案和技术支持材料。
•    执行复杂的产品开发研究,了解产品属性和系统操作。
•    编译和分析项目更新数据,与外部供应商合作测试新产品和技术,就应用提出建议。
•    组织项目数据和结论进行内部和客户演示,在与潜在客户会面时协助进行产品演示和服务,作为主题指南。
•    在动物营养、建模和研究方面保持领先,以提高产品的价值。
•    使应用程序和价值收集在系统中保持最新。
•    您将在最少的监督下工作,独立处理复杂的问题,同时将最复杂的问题只推荐给更高级别的员工。
•    分配的其他职责

 


 MINIMUM QUALIFICATIONS
•    Phd’s degree in a related field or equivalent experience
•    Minimum of four years of related work experience
•    Other minimum qualifications may apply
•    相关领域或同等经验的博士学位
•    至少四年相关工作经验
•    其他最低资格可能适用

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