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Technical Service Manager

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Job ID 162788 Date posted 11/18/2021 Location : Shanghai, China

Job Purpose and Impact

The Technical Services Manager is a technical expert responsible for providing advice and insights to category's customers while helping the business achieve growth targets. You will understand customers' strategy and needs and help them to improve their results, reach and exceed their goals through our product solutions and services. As a Technical Services Manager, you will also identify new business development opportunities within existing customers or with new opportunities; find and propose solutions, leads projects, communicates and trains customers. You are a trusted advisor to customer; strategic and technical direction for account managers.

Key Accountabilities

  • Partners with the customer's Research & Development team for category's customers to understand the business strategy and anticipate needs of the customer.
  • Participates in technical involvement in customer contract negotiation/quarterly meetings, propose strategy, positioning and value proposition.
  • Collaborate with commercial department on providing product, application, ingredient, processing expertise and training.
  • Acts as the technical link with Marketing & Technology team within R&D functions working directly with other functions to assess opportunities for improvement and provide advice and consultation.
  • Deploys the category strategy and ensures all applicable teams are in line to build overall value for the category.
  • Constantly expands knowledge on customers, the application and markets to create new innovation ideas for new projects.
  • Assesses performance against key criteria for customers with the most significant impact at the business level and grows incremental contribution margin to meet agreed targets.
  • Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.
  • Other duties as assigned


Minimum Qualifications

  • Bachelor's degree in a related field or equivalent experience
  • Working knowledge of fats and oils and interactions with other ingredients in food systems
  • Two or more years experience translating customer or industry needs into commercial solutions
  • Minimum of four years of related work experience
  • Other minimum qualifications may apply

Preferred Qualifications

  • Master's degree or other post-secondary degree
  • Deep knowledge of fats and oils chemistry
  • Understanding of food and regulatory requirements relevant to categories such as: bakery, snacks, confectionery or food service
  • Working knowledge of food safety processes and requirements
  • Understanding of production technologies used for final application
  • Action oriented with emotional intelligence, energetic, good influencing skills
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