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Customer Service Generalist

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Job ID 153472 Date posted 10/11/2021 Location : Schiphol, Netherlands

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 155,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s food ingredients and bio-industrial business, where we anticipate trends around taste, nutrition and safety to innovate and provide solutions to manufacturers, retailers and foodservice companies.

Job Purpose and Impact

The Customer Service Generalist, will administer routine customer facing order management activities. In this role, you will use your basic understanding of customer service practices and procedures to help execute well established customer service activities for basic and middle service level customers. You will contribute to an increased level of transparency, communication and responsiveness with our customers.

Key Accountabilities

  • Receive and process straightforward customer orders across multiple platforms following standard procedures.
  • Receive and process low complexity change requests following defined policies and procedures.
  • Explain basic information and inform customers about order status, invoices, contract balances and other information needed to complete an order.
  • Process standard document requests and some ad hoc requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer.
  • Escalate undocumented issues that are not commonly defined or known to higher level staff.
  • Proactively identify risks and opportunities to improve the order management processes.
  • Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
  • Other duties as assigned.


Minimum Qualifications

  • Bachelor's degree in a related field or equivalent experience.

Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.

Interested? Then make sure to send us your CV and cover letter in English today:  
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