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Customer Service Supervisor

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Job ID SAR00508 Date posted 09/14/2020 Location : Saraburi, Thailand
JOB PURPOSE AND IMPACT
The Customer Service Supervisor will oversee our team that provides customer services relating to sales, sales promotions, installations and communications. We seek a professional to supervise our team that optimizes and monitors shipping and returns including processing complex orders from customers and resolving order or delivery issues.

KEY ACCOUNTABILITIES
Conduct performance management, talent development, succession planning and engagement.
Partner with team members to decide which tools/systems are appropriate to use for specific customer service environments.
Use comprehensive knowledge of supply customer service practices and procedures to support and assist in developing tactical customer service strategies for a small customer base.
Provide support and feedback to define improvement projects and commitments requiring a thorough understanding of customer service practices and procedures for a small team.
You will have some authority for personnel decisions related to hiring, performance, or disciplinary actions, and much of your time is spent completing the same tasks as the subordinate employees.
Other duties as assigned
MINIMUM QUALIFICATIONS
Bachelor’s degree in a related field or equivalent experience
Minimum one year of directly related work experience
Other minimum qualifications may apply
PREFERRED QUALIFICATIONS
One year of supervisory experience
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