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Business and Training Analyst II

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Job ID 221951 Date posted 07/21/2022 Location : Santo Tomas, Philippines

Job Purpose and Impact

The Business and Training Analyst II will handle project management, coordination and continuous improvement for an assigned region or team. In this role, you will provide specialized knowledge within processes, systems and strategies to support the development and monitoring of key data to drive a positive customer experience, focus on accuracy, efficiency, productivity, internal controls and ensure teams have the knowledge to deliver excellent results.

Key Accountabilities

  • Develop and deploy best practices across location and promote continuous improvement through consultation with teams.
  • Participate in project design, monitoring project progress, providing solutions to variances, handling project documents, developing communication and training plans and delivering communication and training across the nation.
  • Maintain and update required analytical data.
  • Assist in the development and execution of a consistent and sustainable approach to onboard and train on end to end administrative processes that includes necessary system functionality.
  • Ensure procedures, process maps and user guides are current, accurate and maintained.
  • Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
  • Other duties as assigned

Qualifications

Minimum Qualifications

  • Bachelor's degree in a related field or equivalent experience
  • Experience anticipating issues, problem solving and implementing solutions and improving efficiency, quality, cost and productivity
  • Experience planning, monitoring and managing projects from initiation to completion
  • Knowledge of training systems and methodologies
  • Confirmed data analysis skills
  • Minimum of two years of related work experience
  • Other minimum qualifications may apply

Preferred Qualifications

  • Knowledge and direct experience with related database systems
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