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Credit to Cash Analyst Associate Disputes

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Job ID SAN03601 Date posted 02/25/2021 Location : San Antonio, Costa Rica

JOB PURPOSE AND IMPACT

The Credit to Cash Analyst Associate Disputes will analyze and assure resolution of disputes related to short payments, deductions, unapplied cash and will be responsible for working with customers and our internal business partners on eliminating future dispute and reducing the number of days disputes remain open.  We value optimal customer service, while focusing on processing efficiencies and supporting a team environment full disputes raised by the collections process. In this role, you will handle customer credits, debits, and disputes management

 

KEY ACCOUNTABILITIES

Contact different stakeholders research and determine root cause and reason for short payments, deductions, unapplied cash and full invoice disputes raised by collections. 

Demonstrate ownership of dispute resolution by acting within expected time frame.  Persistent follow-up, problem resolution and escalation of issues

Obtain supporting documentation and appropriate business unit to clear the deductions as needed

Develop and maintain established relationship with customers, clients, and other business partners

Foster relationships with senior staff to handle queries in a timely manner.

Participate in performing new business migration activities and processes.

Other duties as assigned


MINIMUM QUALIFICATIONS

Bachelor’s degree in a related field or equivalent experience

Basic knowledge of accounts receivable, billing or disputes processes

English level B2+

Advanced level of MS Excel, spreadsheet, and word processing applications

PREFERRED QUALIFICATIONS

Basic knowledge of SAP/JDE

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