Customer Service - Supply Chain at Cargill
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Customer Service - Supply Chain

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Job ID 247206 Date posted 10/27/2022 Location : Pune, India

Job Purpose and Impact

The Customer Service - Supply Chain, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

  • Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
  • Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
  • Execute customer service strategies.
  • Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
  • Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
  • Other duties as assigned

Qualifications

Minimum Qualifications

  • Bachelor’s degree of any business in related course
  • At least 2 years of experience in logistic and supply chain for customer services 
  • Excellent problem solving and Oral and written communication skills.
  • Can work with minimal supervision
  • Good in MS Excel 
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