Customer Service Representative
Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 155,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s agricultural supply chain business, where we seamlessly connect farming customers with food, feed and industry.
Job Purpose and Impact
The Customer Service Representative will support a moderate scale of customer service activities for the facility. We seek a professional to contribute to optimizing and monitoring coordination of product movement for the customer and processing standardized administrative transactions for the retail grain and crop input product lines.
Key Accountabilities
- Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
- Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
- Execute customer service strategies.
- Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
- Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
- Other duties as assigned
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Qualifications
MINIMUM QUALIFICATIONS
- Diploma/certificate or bachelor’s degree in a related field (agriculture) or equivalent experience
- Strong customer service skills with ability to build and maintain lasting relationships with customers.
- Demonstrated proficiency in Microsoft Word, Excel, Outlook
- Must be legally entitled to work for Cargill in Canada
PREFERRED QUALIFICATIONS
- 2 years’ experience in a business setting.
- Understanding of agriculture practices and challenges
- Proven experience analyzing data.
Position Information
Relocation assistance will not be provided for this position.
Cargill is an equal opportunity employer and committed to providing accommodation to our job applicants with disabilities.
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