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Customer Service Specialist

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Job ID NAN01665 Date posted 12/24/2020 Location : Nantong, China

JOB PURPOSE AND IMPACT
The Customer Service Specialist will support a moderate scale of customer service activities for our single-site team. We seek a professional to contribute to optimizing and monitoring shipping and returns including processing complex orders from customers and resolving order or delivery issues.
Customer Service Specialist将支持我们单站点团队的适度规模的客户服务活动。我们寻求专业人士,为优化和监测运输和退货做出贡献,包括处理客户的复杂订单和解决订单或交货问题。

 

KEY ACCOUNTABILITIES
•    Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
•    Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
•    Execute customer service strategies.
•    Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
•    Other duties as assigned
•    Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
•    维护满足客户需求预测的系统和关系,以及与发货和库存管理相关的其他数据库。
•    告知客户完成销售所需的订单状态、发票、合同余额和其他信息。
•    执行客户服务策略。
•    为需要基本了解客户服务实践和程序的改进项目和承诺提供支持。
•    您将在直接监督下工作,处理基本问题,同时将更复杂的问题转介给更高级别的工作人员。
•    分配的其他职责



 


 MINIMUM QUALIFICATIONS
•    Bachelor’s degree in a related field or equivalent experience
•    Other minimum qualifications may apply
•    相关领域或同等经验的学士学位
•    其他最低资格可能适用

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