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Supply Chain Analyst

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Job ID KUA00560 Date posted 04/07/2021 Location : Kuala Lumpur, Malaysia

JOB PURPOSE AND IMPACT

The Supply Chain Analyst will support a moderate scale of customer service activities for our single-site team. We seek a professional to contribute to optimizing and monitoring shipping and returns including processing complex orders from customers and resolving order or delivery issues.

KEY ACCOUNTABILITIES

  • Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
  • Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
  • Execute customer service strategies.
  • Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
  • Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
  • Other duties as assigned

MINIMUM QUALIFICATIONS

  • Bachelor’s degree in a related field or equivalent experience
  • Other minimum qualifications may apply
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