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Supply Chain Analyst and Data Technology

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Job ID 165146 Date posted 11/22/2021 Location : Kuala Lumpur, Malaysia | Pandaan, Indonesia | Jakarta, Indonesia

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 155,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s food ingredients and bio-industrial business, where we anticipate trends around taste, nutrition and safety to innovate and provide solutions to manufacturers, retailers and foodservice companies.

Job Purpose and Impact

The Supply Chain Analyst and Data Technology will be the analytical driver of the Supply Chain Organization and will act as contact for data management and technology matters such as SalesForce (Leap) across service levels and segments. In this role, you will support the report and analysis for Supply Chain, such as Commercial Score Card, Drive and improve Contract Management and monitoring, as well as customer experience through advanced analytics.  

Key Accountabilities

  • Check accuracy and consistency of customer and contract data, credit, pricing, quality, delivery and order documentation records and resolve errors and discrepancies.
  • Report and analyze metrics and work closely with involved functions to conduct root cause analysis, explain and clarify information with other team members to find resolutions.
  • Support the preparation and reporting of internal and external joint customer scorecards.
  • Support customer facing specialists to provide resolution to customer issues of moderate complexity.
  • Support and provide insights to process improvement and technology optimization projects.
  • Support the measurement of customer experience and process performance.
  • Coach and train members of the customer service organization in order management tools and technologies.
  • Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
  • Other duties as assigned


Minimum Qualifications

  • Bachelor's degree in a related field or equivalent experience
  • Minimum of two years of related work experience
  • Other minimum qualification may apply

Preferred Qualifications

  • Good Analytical Skill
  • Good in Excel Skill
  • SalesForce user
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