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FSQR Customer Relations CoE Expert

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Job ID 213445 Date posted 06/30/2022 Location : Kuala Lumpur, Malaysia

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 155,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s food ingredients and bio-industrial business, where we anticipate trends around taste, nutrition and safety to innovate and provide solutions to manufacturers, retailers and foodservice companies.


Job Purpose and Impact

The FSQR Customer Relations CoE Expert, is responsible for handling customer quality requests providing knowledge of segments of our quality systems and plant processes, specific product line knowledge, computer systems and other needed focus areas on routine business for our internal and external customers. In this role, you will collaborate with internal teams to address customer requirements and concerns regarding product safety, quality and regulatory compliance.

Key Accountabilities

  • Apply basic understanding of food, safety and regulatory support practices to answer customer quality requests, assist with problem resolution and documentation fulfillment.
  • Collaborate with sales staff, logistics, customer service and production operations team regarding product safety, quality and regulatory compliance and company products and processes.
  • Assist continuous improvement efforts for internal processes to standardize, simplify and automate the tasks needed to enhance the customer experience.
  • Support the development of product line strategies around customer support including customer incidents, service level agreements, new and increasing customer demands and specific product line trends.
  • Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
  • Other duties as assigned

Qualifications

Minimum Qualifications

  • Bachelor's degree in a related field or equivalent experience
  • Experience with email, spreadsheet and word processing applications
  • Experience, internship or training in food safety, quality or regulatory practice in manufacturing operations or any related production environment

Preferred Qualifications

  • Product quality and safety certifications
  • Experience working with data management software
  • Applied basic project management skills
  • Chinese/Mandarin speaking capability 
  • Experience, training or education with quality and safety management systems
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