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Account Manager (Technical Service)

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Job ID 124724 Date posted 06/21/2021 Location : Kuala Lumpur, Malaysia | Port Klang, Malaysia

Job Purpose and Impact

The Account Manager (Technical Service) will champion the product innovation pipeline and commercialization of customer solutions with technical, marketing and commercial leaders. In this role, you will execute business innovation growth projects. You will drive process improvements and the tools and metrics used to support them executing business innovation strategies.

Key Accountabilities

  • Partner with relevant stakeholders to execute an innovation pipeline aligned with regional business growth strategies and report on innovation earnings and support business case development and delivery.
  • Build strong customer relationships at key accounts and identify customer needs and market opportunities to facilitate go to market plans with new and existing products and solutions.
  • Lead research projects and execute applications development work, ensuring projects are appropriately resourced and executed.
  • Collaborate with regional strategic marketing and technology, research and development and in market sales and marketing leaders on customer segmentation and satisfaction to develop insights and identifying and delivering solutions.
  • Ensure a safe working environment and compliance of animal welfare and product safety.
  • Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.
  • Other duties as assigned



  • Master's degree or PhD in a field related to animal nutrition or animal science,
  • Minimum of four years of related work experience
  • Other minimum qualifications may apply


  • Research skills
  • Customer facing technical service experience
  • Practical experience in positional animal nutrition and health solutions
  • Practical experience in basic animal nutrition, physiology and health expertise
  • Project management experience
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