Customer Service Clerk
JOB PURPOSE AND IMPACT
The Customer Service Clerk will support a moderate scale of customer service activities for our single-site team. We seek a professional to contribute to optimizing and monitoring shipping and returns including processing complex orders from customers and resolving order or delivery issues.
Customer Service Clerk将支持我们单站点团队的适度规模的客户服务活动。我们寻求专业人士，为优化和监测运输和退货做出贡献，包括处理客户的复杂订单和解决订单或交货问题。
• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
• Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
• Execute customer service strategies.
• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Other duties as assigned
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Bachelor’s degree in a related field or equivalent experience
• Other minimum qualifications may apply
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