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Service Assurance Supervisor - Trading

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Job ID 151305 Date posted 09/27/2021 Location : Geneva, Switzerland

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 155,000 employees who use new technologies, dynamic insights and over 154 years of experience to connect farmers with markets, customers with ingredients, and people and animals with the food they need to thrive.


Job Purpose and Impact

The Application Support Senior Supervisor, will partner with the Ocean Transportation (OT) Trading business and supervise and guide the day-to-day activities of a team that maintains, integrates and supports software applications within the OT business. We seek an experienced professional to oversee and handle software application support, troubleshooting, and quality assurance to ensure a smooth operational environment.

Key Accountabilities

  • Work closely with traders and other stakeholders within the business to understand requirements, set priorities and manage expectations.
  • Manage a remote support team in a Dev Ops model to ensure incidents and requests are handled in a timely fashion.
  • Review and approve recommended improvements for moderate-to-advanced and highly complex application support processes and procedures.
  • Perform broad reviews on incoming incident tickets and user requests and ensure they receive appropriate priority in accordance to service level agreements.
  • Oversee release management processes and the programming, configuration, testing and deployment of fixes or updates for application version releases.
  • Keep an open channel of communication with users and provide broad oversight and guidance on application support requests and needs.
  • Lead and develop a team, coach and make decisions related to talent management, hiring, performance, and disciplinary actions.
  • Managing vendor relationships and reporting on their performance.

Qualifications

Minimum Qualifications

  • Bachelor's degree in a related field or equivalent experience
  • Minimum of four years experience of working and managing in a high pressure trading environment.

Preferred Qualifications

  • Minimum of four years experience managing remote teams

Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.


Interested? Then make sure to send us your CV and cover letter in English today:  
Follow us on LinkedIn: https://www.linkedin.com/company/cargill

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