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Complaint Management Specialist (Remote)

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Job ID 121804 Date posted 05/26/2021 Location : Ferndale, Washington | Minneapolis, Minnesota

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s animal nutrition and health business, where we improve lives through better nutrition. Our team researches, innovates and creates solutions that deliver healthy results for our customers.


Job Purpose and Impact

The Complaint Management Specialist will execute a limited scale of customer service activities for our Cargill Animal Nutrition North America business. In this role you will perform clerical or administrative tasks to help optimize processing customer complaints from intake to resolution.

Key Accountabilities

  • Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
  • Participate in executing customer service strategies.
  • Inform customers about complaint status and resolution and managing the customer complaint experience end-to-end.
  • Provide administrative and clerical support to maintaining and updating tools or systems.
  • You will work under minimal supervision and independently handle complex clerical, administrative, technical or customer support issues while referring only the most complex issues to higher-level staff.
  • Hold cross-functional teams accountable to follow internal guidelines.
  • Other duties as assigned

Qualifications

MINIMUM QUALIFICATIONS

  • High school diploma, secondary education level or equivalent
  • Minimum of four years of related work experience
  • Able to manage competing priorities


PREFERRED QUALIFICATIONS

  • SAP experience
  • Experience managing customer complaints and feedback
  • Bilingual English and French (Canadian)

Position Information

Relocation assistance will not be provided for this position.

COMPENSATION
The expected salary for this position is USD $38,000 - $44,000. This position is eligible for a discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance.
BENEFITS
Full-Time (30+ hours) positions are eligible for a benefit package including the following (subject to certain collective bargaining agreements for Union positions): Paid time off; paid holidays; medical, vision and dental coverage; flexible spending accounts; life insurance; disability insurance; retirement savings; employee and family assistance program (EAP)


Equal Opportunity Employer, including Disability/Vet.

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