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Customer Service Coordinator (Open to Remote) (Temporary)

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Job ID 239633 Date posted 09/22/2022 Location : Eddyville, Iowa

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 155,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s food ingredients and bio-industrial business, where we anticipate trends around taste, nutrition and safety to innovate and provide solutions to manufacturers, retailers and foodservice companies.


Job Purpose and Impact

The Customer Service Coordinator will process routine customer facing order management activities. In this role, you will use your general understanding of customer service practices and procedures to help execute well established customer service activities for basic and middle service level customers. You will contribute to an increased level of transparency, communication and responsiveness with the company's customers.

Key Accountabilities

  • Receive and process straightforward customer orders across multiple platforms following standard procedures.
  • Receive and process clerical and administrative change requests following defined policies and procedures.
  • Assist customers and senior staff with order status, invoices, contract balances and other information needed to complete an order.
  • Assist in processing standard document requests from customers and confirm final shipping and quality documentation and specifications to customer.
  • Escalate undocumented issues that are not commonly defined or known to higher level staff.
  • Proactively identify risks and opportunities, within area of scope, to improve the order management processes.
  • Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
  • Other duties as assigned

Applicant Information

Relocation assistance will not be provided for this position.

This position is open to remote ONLY within Eddyville, IA.

This position is temporary 12 months.

Supporting Product Fusion.

Qualifications

MINIMUM QUALIFICATIONS

  • High school diploma, secondary education level or equivalent
  • Minimum of four years of related work experience

PREFERRED QUALIFICATIONS

  • Customer service or order management experience

Cargill highly encourages vaccinations but does not mandate at this time.  Upon hire, you will be asked to provide your vaccination status, and if unvaccinated or if you choose not to disclose, you would be expected to follow Cargill’s safety protocols for unvaccinated employees (i.e., mask mandates, and social distancing).

Equal Opportunity Employer, including Disability/Vet

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